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OSLOThe Norwegian Consumer Council believes the refund and reimbursement process for canceled flights has been very slow and none of the domestic airlines in Norway managed to refund their consumers in the mandatory 7-day period. 

After several passengers experienced problems demanding and receiving reimbursement for canceled flights amid the nationwide lockdown in Norway, Norway Today decided to contact the Norwegian Consumer Council and get some clarification when it comes to passenger rights related to reimbursement. 

The Norwegian Consumer Council stated that Norwegian consumers, along with all EU/EEA-citizens, have the right to a refund of a canceled airline-ticket. The right follows from EU-regulation 261 on air passengers’ rights. The passengers can choose between re-routing or refund. However, during a pandemic, re-routing is seldom chosen. 

Advocating for an automated refund process, the Council said that Scandinavian Airlines System (SAS) has been slow in refunding the passengers and is still not done with all the refunds.

“We have had several meetings with SAS, and they have fines pending from the Civil Aviation Authority if they do not complete the refunds within the year,” Struksnæs said. 

“The ideal scenario is an automated refund process, where consumers who choose the refund automatically get their money back. The present regulation, EU261, does outline such an automated system,” she added.

The Council also said that they had several meetings with Norway’s Civil Aviation Authority, and both sides are coordinating to resolve the situation.#

Via (Norway Today)

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