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Hundreds of Aer Lingus passengers have been waiting over six months for refund vouchers from canceled flights during the pandemic.

When Covid-19 hit the travel industry in March, Aer Lingus and other airlines began offering its customers' refund vouchers instead of cash refunds. Under the airline's terms, customers eligible for a refund voucher include those whose flights have been canceled, with bookings to travel up to August 31.

Contacted last week, Aer Lingus confirmed that some customers have still not received their voucher refunds, despite the fact that all customers could have opted for a cash refund instead. Aer Lingus acknowledged when contacted that some of its customers had been waiting "too long".

The airline said: "Aer Lingus has processed almost 95pc of the voucher requests we have received since Covid-19 caused an unprecedented number of flight cancellations. The remaining requests are more complex in nature; however, we acknowledge that our customers have been waiting for too long. We have expanded our teams along with introducing new processes and technology in an effort to speed up the processing time to address these older cases."

However, one Aer Lingus customer who has been waiting for a requested refund for two flights to the US, canceled in March, said that their booking was "in no way complicated in nature" and was booked via the Aer Lingus website.

A growing number of the airline's customers have been expressing regret at not seeking a full refund, which they are entitled to, given the length of time it is taking to receive their vouchers. As an incentive, customers were offered an additional 10pc on top of their flight cost if they opted for a voucher from Aer Lingus rather than a refund.

"I understand that it's been a difficult time for airlines. But I cannot believe I've been waiting since March," said the customer. In August, Aer Lingus stated that it issued over 345,000 vouchers and refunds to customers.

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